Legal

Refund Policy

Effective date: July 18, 2026

Service payments

Because services require reserved time, planning, research, and custom work, payments are generally nonrefundable once work has begun.

Deposits

Deposits are used to reserve project availability and begin work. Deposits are nonrefundable unless otherwise stated in writing.

Cancellations before work begins

A client who cancels before work begins may request a refund of amounts paid, excluding payment-processing fees and any nonrefundable deposit identified in the project agreement.

Cancellations after work begins

If a client cancels after work has begun, the client is responsible for the value of work completed, time spent, and approved expenses incurred through the cancellation date.

Any refund will be limited to the unused portion of payments received, if applicable.

Completed services

Refunds are not provided for completed services, delivered work, approved milestones, consulting time already provided, or work delayed because the client did not provide required information or feedback.

Duplicate or incorrect charges

Duplicate charges or clear billing errors will be reviewed and corrected promptly.

Refund requests

Refund requests must be submitted in writing within 14 days of the relevant payment and must include the client's name, payment date, service purchased, and reason for the request.

Approved refunds will be returned to the original payment method. Processing time may vary depending on the payment provider and financial institution.

Chargebacks and payment disputes

Clients are encouraged to contact us before filing a payment dispute so that billing or service concerns can be reviewed directly.

Contact

Refund requests and billing questions may be sent to hello@ebonymitchell.com.